Step-by-step: signing in on web and mobile
Open the Uphold app on your phone or go to the official Uphold website. Use the primary email address linked to your account and enter your password; if you have set up biometric unlock on the mobile app, you can use fingerprint or Face ID instead of typing a password. After providing valid credentials, Uphold will check for additional security layers like two-factor authentication (2FA) or device recognition.
Two-factor authentication (2FA): why it matters
Uphold strongly encourages adding 2FA. Using an authenticator app (such as Google Authenticator or Authy) is safer than SMS-based codes because apps are less vulnerable to SIM-swap attacks. When 2FA is active, you will enter a one-time code after your password — this small extra step dramatically reduces risk from stolen passwords.
Account recovery and locked accounts
If you forget your password, use the Recover account or "Forgot password" link on the sign-in page. Uphold will usually send an email with secure instructions. For higher-risk account locks — for example, when Uphold detects unusual activity — you may need to complete identity verification steps. Keep your ID documents, proof of address, and any recovery codes in a secure place so the process is smooth.
Common login errors and fixes
"Incorrect credentials" typically means the email or password doesn’t match. Confirm you’re using the email you registered with. If you use a password manager, copy the password directly rather than retyping. If the site declines your 2FA code, check that your authenticator’s time setting is accurate. For email delivery issues, check spam or promotions folders and ensure your mail server isn’t blocking messages from Uphold.
Security checklist before logging in
Always verify the URL (https://uphold.com) and the HTTPS lock icon. Avoid public Wi‑Fi when accessing financial accounts; if you must use it, enable a personal VPN. Keep your operating system, browser, and Uphold app up to date. Use a unique, strong password per account and store it in a reputable password manager. Consider enabling biometric unlock for mobile convenience without weakening security.
Device and session management
Monitor active devices in your Uphold account settings and sign out of sessions you don’t recognize. If you lose your device, immediately revoke its access from the account dashboard and change your password. Uphold provides session history and device management tools — use them regularly to spot unfamiliar access.
How Uphold protects your login
Uphold uses industry-standard encryption, secure password hashing, and session controls to limit exposure. They also implement automated risk checks to detect anomalous login attempts. While Uphold protects its platform, your personal practices — strong passwords, 2FA, and cautious email handling — are the most important line of defense.
Tips for corporate or multi-user accounts
If your organization uses Uphold, apply least-privilege principles. Assign team members appropriate roles and use separate user accounts rather than sharing credentials. Enable audit logging and require attendance for security briefings so every user understands how to handle login alerts and suspicious emails.
Privacy considerations
Minimize information shared publicly about your account, including transaction details or referencing account balances online. Uphold collects data for regulatory compliance and anti-fraud measures; review their privacy policy to understand how your information is handled and where you can adjust privacy settings.